Your Voice Matters
Complaints, Compliments & Suggestions
We are committed to continuous improvement. Whether you experienced something that fell short of our standards, want to recognise a team member, or have an idea to share — we want to hear from you.
Complaint
Something went wrong — we will investigate and respond
Compliment
Recognise a team member or a job well done
Suggestion
Share an idea to help us serve you better
What to Expect
Submit your feedback
Complete the form and we will confirm receipt immediately by email.
Acknowledgement
For complaints, you will receive a formal acknowledgement within 3 business days.
Investigation & Resolution
We aim to resolve all complaints within 21 business days and will keep you updated throughout the process.
Complaint Management Policy
Our full Complaint Management Policy details your rights, our obligations, and the escalation process available to you.
View Complaint Management Policy →Life-Threatening Emergency?
Do not use this form. Call 087 183 1129 immediately.